Gartner Vice President - 22 years

• Agenda Manger for Customer Service Research
• Eight-time Chair of the European CRM Summit
• Creator of the Magic Quadrants for Voice of the Customer and Workforce  

Calabrio Chief Experience Officer

• Prioritize customer-first contact center strategies
• Use of technology to better leverage deep VoC data and insights.
• Adjust Calabrio’s product roadmap to reflect customer feedback

Engagement Management Expertise

• Customer Relationship Management
• Customer Experience
• Voice of the Customer
• Customer Service
• Workforce Engagement