Scott Nelson

Gartner Practice Vice President - 30 years

• Team leader over Enterprise Operations
• Coordinated research on CRM, CX, AI, ERP and Automation
• Lead Analyst for convergence of major enterprise applications and impact of Ei and embedded intelligence
• Frequent keynote speaker
• Authored several Maverick presentations
• Received several thought leadership and other awards

Former VP of Strategic Marketing at several financial services firms

• Expertise:
• GenAI and Agentic AI
• Customer Relationship management and CX
• Broader enterprise applications such as ERP and the intersection of ERP and CRM
• SaaS Delivery Models
• Cloud Computing
• Go to Market strategies
• Product marketing and messaging